PACK BUILDER

All products purchased using our Pack Builder are exchange only, except for mesh underwear, thong swimwear and thong underwear.

Thongs are a final sale item. Mesh items can only be exchanged for the exact same product in a different variant or size.

If you wish to proceed with an exchange, we offer the option to select another item exclusively from our Pack Builder collection.

Only one exchange is allowed per transaction. All exchanges are final sale.

FREE PRODUCTS

All free products are final sale. Should you place a return and it falls below the required tier ($150 or $200), the free item(s) must be returned. Alternatively, if you would like to keep the free item(s) and return other parts of your order, we will deduct the full amount of the product (minus any discounts used) from your total order. Please reach out to us if you have any questions.

REVIEWS

All photos and videos that are shared with reviews must be approved at the discretion of our company, Todd Sanfield Collection LLC. Our approval process may take between one to two weeks. 

REWARDS POINTS

Reward points are non-expiring and can be accessed through the TSC Rewards page. VIP discount codes can be found in the Rewards History section on the TSC Rewards Page. To redeem your points, please log in to your account and select them from the drop-down menu during checkout.

ORDERS

Upon placement of an order and receipt of that order, customers will be sent a confirmation email. Once an order has been shipped, customers will receive an email with a tracking number. Todd Sanfield reserves the right to cancel and refund any order, at any time, for any reason.

For any questions regarding orders, please contact info@toddsanfield.com. We will always make our best efforts to accommodate requests for expedited processing.

SHIPPING

We do our best to process and ship orders within one (1) business day.

We ship to the shipping address provided by the customer. We are not responsible for lost or missing orders due to an incorrect shipping address provided. Shipments returned to us as undeliverable may incur additional shipping fees to resend. Unless otherwise noted, all orders are shipped with delivery confirmation, but not signature confirmation. Signature confirmation can be provided upon request. We may also request a signature confirmation.

DOMESTIC DELIVERY

Depending on the shipping service selected, it typically takes a few days up to a few weeks. Delays up to a few weeks are commonly due to USPS internal logistics.

PLEASE NOTE: Orders placed during November and December may experience longer delays due to the volume of packages being handled and shipped by USPS, UPS, FedEx, and DHL for the holidays.

INTERNATIONAL DELIVERY

Directly dependent on the shipping service selected, how your country processes mail, and the given location. To reduce potential costs associated with international shipping, we suggest you use USPS shipping, if available. Please be aware that USPS international shipping is extremely reliable, but can experience longer delivery times up to approximately four (4) weeks, and depending on the type of shipping you select, we have seen it take up to 10 weeks.

PLEASE NOTE: Orders placed during November and December may experience longer delays due to the volume of packages being handled and shipped by USPS, UPS, FedEx, and DHL for the holidays.

The recipient (the party receiving the goods) is responsible for all custom fees and duties, including taxes, brokerage fees, and any other fees assessed at the border prior to delivery. The carrier will collect these charges at the time of delivery. If the recipient (the party receiving the goods) refuses delivery, all charges related to the return will be the responsibility of the customer and will be deducted from the customer's refund.

RETURN + EXCHANGE POLICY

Please refer to our return + exchange policy page.

DAMAGED OR DEFECTIVE ITEM?

You can request assistance by contacting our Customer Service team at info@toddsanfield.com.

COMBINING DISCOUNT CODES?

A limit of one (1) discount may be applied to each order.